Welcome to Locks Sales Store’s FAQ section. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].
About Our Store
Who is Locks Sales Store?
Locks Sales Store is a premier online retailer specializing in high-quality security hardware and architectural ironmongery. We serve homeowners, contractors, and business owners worldwide with reliable door and window hardware, locks, fasteners, and furniture fittings.
What types of products do you sell?
Our product range includes:
- Security hardware (padlocks, cylinders, mortise locks)
- Door and window hardware (handles, closers, seals, stoppers)
- Furniture fittings and gliders
- Fasteners (bolts, nuts, cam locks)
- Electrical components (sockets, switches)
- Entrance locksets
Product Questions
How do I choose the right lock for my door?
The appropriate lock depends on your door type, security needs, and local building codes. Our cylinder locks are ideal for residential doors, while mortise locks offer higher security for commercial applications. If you need assistance selecting products, email our team with your door specifications.
Are your products suitable for commercial use?
Yes, many of our security hardware items including entrance locksets, door closers, and security padlocks meet commercial-grade standards. For bulk orders or specialized commercial requirements, please contact us for customized solutions.
Do you offer product installation guides?
Most products include manufacturer installation instructions. For complex installations of door hardware or electrical components, we recommend consulting a professional locksmith or electrician.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
While there’s no minimum for standard orders, free shipping requires a minimum purchase of $50. For commercial bulk orders of fasteners or architectural hardware, please contact us for volume pricing.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 2 hours of placement by emailing [email protected]. We process orders quickly to ensure fast delivery, so later requests may not be possible.
Shipping & Delivery
Where do you ship from?
All orders ship from our warehouse at 534 Birch Street, El Paso, TX 79901, USA. Processing typically takes 1-2 business days.
What shipping options are available?
We offer two shipping methods:
Standard Shipping ($12.95)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Recommended for time-sensitive projects
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Recommended for time-sensitive projects
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Minimum Order: $50
• Ideal for budget-conscious customers
Note: We ship worldwide except some Asian and remote regions.• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Minimum Order: $50
• Ideal for budget-conscious customers
How can I track my order?
Once your order of security cylinders, door handles, or other hardware ships, you’ll receive a tracking number via email. Use this to monitor your package’s journey from our Texas warehouse to your location.
What if my delivery is delayed?
While we strive for timely delivery of all door hardware and security products, occasional delays may occur due to:
- Severe weather conditions
- Customs inspections
- Address verification needs
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for most items including mortise locks, furniture gliders, and door handles. Products must be unused and in original packaging. Please see our complete Returns Policy for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
What if I receive a damaged or incorrect item?
Contact us immediately at [email protected] with photos of the damaged product or incorrect item received. We’ll arrange for replacement or refund and cover return shipping if needed.
Customer Support
How can I contact customer service?
For questions about bolts & nuts, door hardware, or any other products, email us at [email protected]. We typically respond within 24 business hours.
Do you offer expedited shipping for urgent orders?
Yes! For urgent commercial orders of entrance locksets or security systems, contact our customer service team about expedited shipping options. We’ll work to accommodate your project timelines whenever possible.
Need Further Assistance?
At Locks Sales Store, we combine premium security products with dependable service. Whether you’re installing door closers or upgrading window hardware, we’re here to help from checkout to installation. Email us anytime at [email protected].
At Locks Sales Store, we combine premium security products with dependable service. Whether you’re installing door closers or upgrading window hardware, we’re here to help from checkout to installation. Email us anytime at [email protected].