Term and Conditions

Last Updated: [Insert Date]

Welcome to Locks Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website locksdoorsales.com and all purchases made through our store. By accessing our website and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal shopping purposes in accordance with these Terms.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and software, is our property or the property of our licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 Prohibited Conduct

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our website
• Interfere with the proper functioning of our website

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality security hardware and architectural ironmongery including:

• Bike/Chain Locks
• Bolts & Nuts
• Cam Locks
• Cylinders
• Door & Window Hardware
• Door Closers
• Door Handles
• Security Padlocks
• Mortises
• And other related security products

We make every effort to display product colors and features as accurately as possible, but cannot guarantee that your device’s display will accurately reflect the product.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Geographic Restrictions

We currently ship to most regions worldwide, excluding some Asian countries and remote areas. During checkout, you’ll be notified if we cannot ship to your location.

3. Orders and Payments

3.1 Order Process

By placing an order through our website, you offer to purchase products under these Terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product descriptions or pricing
• Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that you have the legal right to use any payment method you provide.

3.3 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

4. Shipping and Delivery

4.1 Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4.2 Shipping Options

We offer two shipping methods:

Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

4.3 Customs and Import Duties

International customers may be subject to customs fees and import duties. These charges are the customer’s responsibility and are not included in our product or shipping prices.

5. Returns and Refunds

5.1 Return Eligibility

To be eligible for a return:

• Item must be unused and in its original packaging
• Return request must be made within 15 days of receiving your order
• Proof of purchase (order number) must be provided

5.2 Non-Returnable Items

For hygiene and security reasons, the following products cannot be returned or exchanged once opened:

• Door & Window Hardware (installed items)
• Cylinders (cut to size)
• Mortise Locks (if keys have been cut)
• Electrical components (opened packages)

5.3 Return Process

To initiate a return:

1. Email us at [email protected] with your order number and reason for return within 15 days of delivery
2. Wait for approval (we’ll respond within 2 business days)
3. Package the item securely in its original packaging
4. Ship to: Locks Sales Store Returns Department, 534 Birch Street, El Paso, TX 79901, United States

5.4 Refunds

Refunds will be issued to the original payment method:

• Credit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate and complete information when placing an order, including shipping address and contact details.

6.2 Product Use

You are responsible for:

• Proper installation and use of our products
• Following all manufacturer instructions and safety guidelines
• Complying with all local laws regarding the use of security hardware

6.3 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials.

7. Limitation of Liability

To the maximum extent permitted by law, Locks Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or revenue
• Damages resulting from improper installation or use of products
• Delays in shipping beyond our reasonable control

Our total liability for any claim related to these Terms or your use of our website shall not exceed the amount you paid for the product giving rise to the claim.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

11. Contact Us

For any questions about these Terms, please contact us:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM (CST)

Mailing Address:
Locks Sales Store
534 Birch Street
El Paso, TX 79901
United States